Checkout FAQ

💳 Checkout FAQ
Which payment methods do you accept?
We support the following secure payment methods:

PayPal (recommended) : The most trusted global payment platform, featuring full refund protection and zero fraud risk.

Visa/Mastercard credit or debit cards: Fast and widely accepted worldwide.

Why do we recommend PayPal?

There is no need to share card information
Provide strong buyer protection in case of disputes
Fast refunds and better self-service protection

🛡️ We strongly recommend PayPal for first-time buyers -- it 's safe, transparent and worry-free.

2. Is my payment safe? Will my card be stolen?
Sure. Our entire website is protected by SSL encryption and supported by top global payment gateways.

✅ Your data is secure:

Third-party interception
Data storage or abuse
Any form of fraud or unauthorized access

🔒 We do not view or store your bank card information. All transactions are securely handled by our payment partners.

3. Why did my payment fail? What should I do?
Common reasons for payment failure:

Card restrictions for international or online payments
Cardholder information does not match (name, billing address)
The network is unstable or has timed out
Bank security blocks (especially for larger transactions)

Solution:

Try PayPal for a smoother experience
Switch the browser or use mobile checkout
Contact our support - we will guide you to retry or switch methods

4. I made the payment, but I didn't receive the confirmation email. What should I do?
First, please check your spam or promotion folder - emails may be wrongly filtered.

If you haven't received it within 10 minutes:

📧 E-mail: 15816675802@163.com

📱WhatsApp: +12132652027

We will reply to you within 8 hours and manually resend your order details.

5. When will my order be dispatched? When can the goods be received?
Processing time: 1-2 working days after payment

Delivery time: 7 to 15 working days, depending on your location

✈️ International tracking service is provided for most orders. After customs clearance, the local carrier (such as USPS) will complete the delivery.

6. Can I cancel my order?
If your order has not been dispatched yet, we will cancel it and offer a full refund

If your order has been dispatched, please contact us to obtain the return instructions

✅ WE promise: Any unshipped order can be unconditionally cancelled.

What should I do if I have any questions after placing an order?
We always put customer satisfaction first. If you have any questions, transportation issues or need after-sales support, please contact:

📧 Email: 15816675802@163.com
📱 WhatsApp: +12132652027

🕐 We will reply to ALL messages within 8 hours -- Peace of mind shopping.